Do you have a minimum order amount?
Yes, it is only $10.00

Do you offer volume discounts?
Not at this time.

Can I charge my order to my account? 
Yes you may, but we also accept Visa, MasterCard, Discover and PayPal for your convenience.

How can I open an account with Empire Office Machines?  
Send us your request and we will fax you a Terms Agreement to open an account

How do I know how much the shipping charges will be?
We charge a flat rate of $10 for shipping with FREE shipping on orders over $50.00.

What’s the difference between OEM and compatible cartridges? 
OEM cartridges are made by, or for, the manufacturers (HP, Canon, Lexmark, etc) for their own equipment. Compatible cartridges are made to work in the same equipment but by a factory other than the original manufacturer.

Why should I buy Compatible instead of OEM? 
Compatible cartridges can save you up to 50% off the price of OEM products; and the compatible cartridges have a better warranty.

Who makes the Compatible supplies? 
We have a company who manufactures them for us to our specifications.   

What is your warranty/guarantee for supplies?  
The OEM products are covered under their own manufacturer's warranty, whereas our Compatibles have the following warranty:

• Empire Office Machines warrants each laser toner cartridge to be free of defects for a period of one (1) year from the date of purchase. 
  Any remanufactured laser toner cartridge found to be defective in materials and/or workmanship during the one (1) year warranty period will be replaced at no cost. Empire Office Machines further warrants that the remanufactured laser toner cartridge, under normal use, will not cause damage, abnormal wear, or deterioration to any printer for which the cartridge was intended. Any claim that the use of remanufactured laser toner cartridge resulted in printer damage must be verified with satisfactory evidence that the cartridge was directly responsible for any such damage or failure. Any such claim is subject to verification by an authorized representative of Empire Office Machines. Upon satisfactory verification the manufacturer provides reimbursement for the directly related service cost. 

Do you carry supplies for typewriters too?  
Yes we do. Just send us a request form with the make/model you have and we will email you back the information or just call us - 909-882-1932.

Do you share my information with third parties?
No. Our Privacy Policy is as follows: Empire Office Machines does not disclose buyers' information to third parties. Cookies are used on our shopping site to keep track of the contents of your shopping cart once you have selected an item and to store mailing information. Data collected by this site is only used for the following: 1) to take and fulfill customer orders; 2) administer and enhance the site and service; and 3) to store your mailing information for delivery and future correspondence from Empire Office Machines only.

What is your Return or Refund Policy?
Prior to returning any merchandise purchased from Empire Office Machines, you must contact Customer Service to obtain a Return Authorization Number along with shipping instructions. Any product returned MUST be in resalable condition and in the original packaging. Please DO NOT mark, or write address or Return Authorization Numbers on the outside of the original packaging. Return Authorization Numbers are valid for 15 days from date of issue. Returns are accepted within 30 days of original invoice date only. A Return Authorization Number is authorization for return of product only. It does not imply credit will be given for the returned product, as all returned product requires inspection prior to processing a credit.